Jatbet's Privacy Policy & data protection

01Introduction

Jatbet (referred to as "we" or "the Platform") is an online gaming and betting service provider committed to delivering the highest-quality gaming experience for users in Bangladesh. Our website jatbet.win and its associated mobile application, we collect certain information from you.

This Privacy Policy explains what types of data are collected, why they are collected, how they are used, and what steps Jatbet takes to keep your data secure. Our goal is to provide services with complete transparency — no hidden information, no undisclosed terms.

This policy is drawn up in accordance with applicable laws in Bangladesh and international data protection standards. By using any Jatbet service, you are deemed to have agreed to this Privacy Policy.

02What data we collect

Jatbet collects the following types of data for various purposes:

We only collect data that is necessary. Collecting excessive or unnecessary information goes against Jatbet's policy.

03How We Collect Data

Jatbet collects your information in the following ways:

• Directly from you: You provide this information directly when registering, completing KYC verification, or contacting support.
• Automatically: Some data is automatically collected through cookies and log files while you use the website or app.
• From payment providers: When a transaction is completed via bKash, Nagad, or Rocket, the relevant payment provider shares certain data.
• From third-party verification services: Approved third-party services may be used for KYC verification and age confirmation.

04How We Use Your Data

Jatbet uses the data it collects for the following purposes:

• For creating and managing your account and verifying your identity.
• To process all financial transactions, including deposits and withdrawals.
• To send bonuses, promotions, and personalized offers — with your consent.
• To ensure platform security and prevent fraud and money laundering.
• To improve customer service and resolve your issues faster.
• To meet legal obligations and comply with regulatory authority requirements.
• To analyze and improve platform performance and user experience.

We will never use your data for marketing or advertising without your consent. Every use of your data at Jatbet has a clear and legitimate purpose.

05Data Sharing Policy

Jatbet never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: Only the data necessary to process transactions is shared with bKash, Nagad, and Rocket.
• KYC partner: With authorized verification agencies for age and identity verification.
• Law enforcement: When required by court order or a lawful government request.
• Security Partners: With specialized agencies dedicated to preventing cyber fraud and money laundering.

06Cookies & Tracking Technologies

The Jatbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential cookies: Essential for maintaining login status, session management, and security. These cookies cannot be disabled.
• Functional cookies: To remember your language preference and interface settings.
• Analytical Cookies: To understand which pages are used most — fully anonymous data.

You can disable non-essential cookies through your browser settings, though some features may not function properly as a result. Jatbet never uses third-party advertising tracking cookies.

07Data Retention Period

Jatbet does not retain your data longer than necessary. Retention periods vary by data type as follows:

• Account information: For the duration your account is active, and at least 5 years after closure (as required by law).
• Financial transaction records: 7 years from the last transaction — legal and regulatory obligations.
• KYC documents: Up to 5 years after account closure.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Customer Support Contact: Up to 2 years after issue resolution.

Once the retention period expires, Jatbet automatically deletes or anonymizes your data securely.

08Your Rights

As a Jatbet user, you have the following rights regarding your personal data:

09Children's Privacy

Jatbet strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If any minor's data is collected by mistake, it will be deleted immediately upon discovery and the associated account will be closed. If a parent or guardian believes their child's information has been stored on Jatbet, please contact our support team.

10Security Measures

Jatbet uses industry-leading security technologies to protect your data:

• SSL/TLS encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Encrypted database: All stored data is kept in encrypted databases, protected against unauthorized access.
• Regular Security Audits: Regular penetration testing is carried out by external cybersecurity specialists.
• Staff training: All Jatbet staff receive regular training on data protection.

11Policy Changes

Jatbet reserves the right to update this Privacy Policy as needed. When significant changes are made, we will notify you through the following channels:

• The update date on this page will be revised accordingly.
• Registered users will be notified via email or SMS.
• For major changes, your consent will be collected when you log in to the platform.

Updated policies take effect 30 days after publication. If you do not agree within that period, you may request to close your account. Continued use of the service after the changes takes effect will be considered acceptance of the new policy.

12Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: 24/7 live chat support available
• Response Time: Responses are typically provided within 24–48 hours

When submitting a data protection request, please include your registered email or mobile number so we can verify your identity and assist you promptly.